Bureaucratic Behavior towards Public Management: The Study of Health Services Free in South Sulawesi Province, Indonesia

Public services in Indonesia in the health sector has not been optimal characterized by complexity of the procedures that experienced, public complaints are still high, and the cost of services is less transparent. The government through bureaucratic reform 2010-2025 Grand Design have established guidelines for the implementation of public services to the world-class public management. The ultimate goal is to improve public services is good and right, improve the quality of policy-making and decision-making, to prevent misuse of authority, and improve resource efficiency. Type of bureaucratic behavior will determine the achievement of bureaucratic reform. Facts and data showing through phenomenology. The data collected with in-depth interviews, observation, and documentation on health services in South Sulawesi indicates that the type of behavior of the bureaucracy in order to realize the reform of the bureaucracy is still in the category of politicians from the four types discussed include the type of employee career, type of politician, professional type, and the type of missionary.