Wattal, Suneel (2021) Recent Study on Maturity Model for IT Managed Services. In: New Approaches in Engineering Research Vol. 1. B P International, pp. 20-28. ISBN 978-93-91215-70-5
Full text not available from this repository.Abstract
There is a growing trend for Enterprises to engage Managed Service Providers in order to outsource their IT related activities. The basic intention of adopting a managed service is to transfer the responsibility of managing IT assets to the Managed service provider (MSP) for a financial consideration. The delivery capability of an MSP needs to be assessed in a standardized manner, which can be achieved by way of conceiving a Maturity model for the purpose. A study was conducted to develop a Maturity model for Managed Service providers. This model was implemented on a specific environment and the results were documented. The model had to undergo a few iterations and was refined during the implementation. Maturity scores for target rating were finalized after discussions with the customer teams from functional domains.
Item Type: | Book Section |
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Subjects: | Open Research Librarians > Engineering |
Depositing User: | Unnamed user with email support@open.researchlibrarians.com |
Date Deposited: | 25 Nov 2023 08:01 |
Last Modified: | 25 Nov 2023 08:01 |
URI: | http://stm.e4journal.com/id/eprint/1862 |