Front Administration: An Indispensable Unit of Hospital

Abstract: The proposed study is an attempt to understand the linkage between the satisfaction level of the front-end employees and satisfaction level of the patients and attendants visiting the hospital for their IPD treatment. The study was executed in a three hundred bedded multispecialty hospital in Ludhiana. The study is highly significant as front administration plays a pivotal role in soothing the journey of the patients and leaves an indelible mark right from the registration counter to the admission, during their treatment and discharge. An integrated questionnaire was used in conducting the study. During the field plan of twenty days, hundred IPD patients were interviewed with simple random method. The next facet of study, twenty five front administration employees ranging from front office attendant, front office nurses and technicians were interviewed. The current study results revealed no significant relationship of satisfaction level of front end administration staff with satisfaction level of patients.